Returns Policy

The Old Operating Theatre Museum & Herb Garret team want you to enjoy your experience shopping with us, if you have any questions or concerns, please contact us at shop@oldoperatingtheatre.com and we will be happy to help.

If you are unhappy with your purchase, or it is damaged in transit, please write to us within fourteen (14) working days of receiving your goods, and return it to us at the address below, in its original condition within 14 days of receiving the item, unopened (with any seals and shrink-wrap intact) and we will issue you a full refund or replace it.

Items must be returned within 14 days of the cancellation date, unused, unopened (with any seals and shrink-wrap intact) and accompanied by a copy of the original order confirmation.

Items delivered to an overseas address must be returned within 30 days of the cancellation date, unused, unopened (with any seals and shrink-wrap intact) and accompanied by a copy of the original order confirmation.

Goods must be returned at your own cost and we would recommend that you return the goods by recorded delivery. We can only accept the return, and refund opened items if they are faulty.

Returns should be sent to the following address along with a letter stating the reason for the return:
The Old Operating Theatre Museum & Herb Garret
9a St. Thomas Street
London, UK
SE1 9RY

Cancellation Policy

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 provide the right to customers to cancel their order at any time prior to delivery and up to fourteen (14) working days after receiving the goods, starting on the day after you receive the goods.

If you wish to cancel your order during the fourteen (14) day period please notify us by email at shop@oldoperatingtheatre.com.

If you have already received your goods, you must return the goods at your own cost, to the address below, within fourteen (14) working days of the cancellation date.

Refunds will be made within fourteen (14) days of the cancellation date, to the card which you originally used for the purchase.

Nothing in these conditions affects your statutory rights as a consumer.

Returns should be sent to the following address along with a letter stating the reason for the return:
The Old Operating Theatre Museum & Herb Garret
9a St. Thomas Street
London, UK
SE1 9RY

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